DELIVERY
Our standard delivery service in the UK is between 1 to 3 business days. Order before 3:30pm and we’ll aim to deliver the next working day (our working days are Monday – Friday).
If you require an AM delivery slot you will need to add this to your online order. This can be done by adding this product to your basket click here
The delivery location MUST be accessible by HGV, with space for a palletised delivery, and a forklift must be available.
If you are unsure if your delivery location is deliverable, please contact us on 01905 457000.
Orders placed which are not suitable for delivery via HGV without prior acceptance will be considered undeliverable.
All deliveries must be signed for upon receipt - if no suitable person is available to sign for the goods, they will be considered undeliverable. We operate a challenge 25 policy on all age-restricted goods.
All undeliverable orders will incur a restocking charge, and the delivery fee will not be refunded.
Our full terms and conditions can be found at https://www.springpack.co.uk/information-pack/terms-conditions/
DIRECT DELIVERY
Items marked "Direct Delivery" are in stock with our suppliers, and may have extended lead times because of this. The price shown is an estimate based on our most recent order, pricing, pallet quantities, MOQ's and specification may be subject to change. One of our Packaging Experts will be in touch within the next working day to discuss and confirm these details.
To apply for a 30 days credit account, please click here to complete the credit application form. For the full terms & conditions on our payment terms please click here.
What happens if I receive a broken or damaged item?
You must check the products thoroughly when they are delivered. If in the rare circumstance, you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused the delivery, and we will arrange immediate dispatch of replacement goods.
If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457 000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.
What do I do if items are missing?
Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 01905 457 000 email us [email protected] and we’ll chase it up for you.
What do I do if I’ve received the wrong items?
If we send you the wrong items, we’ll happily organise an immediate replacement.
What if I’ve changed my mind and no longer want the items?
Returned goods will be subject to a 15% handling and re-stocking charge. The product must be in a fully re-sellable condition and packaged as originally despatched. The Company reserves the right to refuse to re-stock or refund money for products purchased in error which are not in a re-sellable condition. The customer must inform The Company within 28 days of delivery of any issues with damaged goods or quality issues to ensure the claim is valid.
